Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
From the moment of home delivery you have 7 days to exchange or return items. All items must be unused. Unpacking and using is only allowed to assess whether you want to keep the product. You should also ensure that all item cards are properly attached. Do not cut the labels during the fitting! Make sure that no hair or other dirt sticks to the items during fitting.
In case of incorrect returns, unfortunately we can not proceed with a refund! The items must be returned in such a way that they can be returned to the store!
If you want to return an item, you can return it by post. Send the undamaged item in its original packaging. You pay the shipping costs yourself. If all conditions are met, we will refund the purchase price to the account of the original payment within 30 working days.
You can contact the Emmers Equestrian customer service. This can be done by mail (firstname.lastname@example.org), via the contact form on our website or by telephone. Our telephone number is +32 (0) 11 66 47 73. You can reach us on Monday from 13:00 to 18:00, from Tuesday to Thursday from 9:30 to 18:00, on Friday from 09:30 until 8:00 pm and on Saturday from 9:30 am to 5:30 pm.
1. Log in with your personal details on shop.emmers.be
2. Visit the "Order History" section on your account page.
3. Choose the order for which you want to return an item
4. Select the products you want to return by ticking the checkboxe(s) next to the name(s).
5. Enter your return reason. Do you want to exchange? Mention which article you want instead (size, color, etc ...)
6. Then click on "Create a return ticket"
7. The request is sent to the store manager and the "Waiting for confirmation" status appears on the "Goods return request" page (available from your account page)
The return can be refused or accepted. Some articles are excluded on the right of withdrawal. Read our terms and conditions for this. When the return is accepted, the status changes to "Waiting for package". You can now download your return ticket. On the receipt you will find further instructions and conditions for returning. You will be kept informed of further developments in the return process via e-mail.